Thanks for shopping at the Royal BC Museum’s Gift Shop e-commerce site.
If you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 30 calendar days to return an item from the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging, and must include the receipt or proof of purchase and a note explaining the reason for return.
Once we receive your item we will inspect it and notify you that we have received your returned item.
If you have returned an item due to damage incurred in shipping, we will offer you the option of a refund or a replacement (stock permitting).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you return an item and request a refund, we will initiate a refund to your credit card (or original method of payment) once we have examined the returned item.
If you wish to cancel an order before it has shipped, please get in touch with us at shop@royalbcmuseum.bc.ca. We will do our best to process your refund immediately, but please note that it may take up to five business days.
Digital products are not eligible for a refund.
Shipping
Shipping costs are non-refundable.
If your purchase is defective, or we sent you the wrong item, we will credit you the cost of return postage.
Contact Us
If you have any questions on how to return your item to us, please contact us.